To create an account, click on the "Sign Up" button at the top right of our homepage. You'll need to provide your email address, create a password, and enter some basic information about yourself and your pets.
Click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you a link to reset your password. Check your spam folder if you don't see the email within a few minutes.
After logging in, go to your dashboard and select "My Pets." Click on the pet whose information you want to update, make your changes, and be sure to save them.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay for your convenience.
You can cancel your subscription at any time by going to your account settings, selecting "Subscription," and clicking "Cancel Subscription." Your access will continue until the end of your current billing period.
Yes! Our platform allows you to create profiles for all your pets. The basic plan includes up to 3 pets, and our premium plan allows unlimited pets.
If you have a premium subscription, you can access our "Ask a Vet" feature 24/7. Go to the "Health" section of your dashboard and select "Consult a Veterinarian" to start a chat or video consultation.
Yes, we take data security very seriously. We use industry-standard encryption and security measures to protect your personal information. For more details, please see our Privacy Policy.
We offer a 30-day money-back guarantee on all annual subscriptions. Monthly subscriptions can be canceled at any time, but refunds are not provided for partial months. Please contact our support team for assistance with refund requests.
We love hearing from our users! You can submit feature requests through our "Feedback" section in the app or by emailing suggestions@petownershub.com. Our team reviews all suggestions regularly.
Email: support@petownershub.com
Phone: 1-800-PET-HUB1
(1-800-738-4821)
Mon-Fri: 8am - 8pm EST
Weekends: 9am - 5pm EST
Email: tech@petownershub.com
Phone: 1-800-PET-TECH
(1-800-738-8324)
Available 24/7
Email: billing@petownershub.com
Phone: 1-800-PET-BILL
(1-800-738-2455)
Mon-Fri: 9am - 6pm EST
We collect information you provide directly to us, such as when you create an account, contact customer support, or make a purchase. This includes your name, email address, payment information, and details about your pets.
We use the information we collect to provide, maintain, and improve our services, to develop new services, and to protect our company and our users. We may also use your information to send you important updates about your account or our services.
We do not share your personal information with third parties except as described in this policy or with your consent. We may share information with service providers who assist us in operating our platform, but they are bound by confidentiality agreements.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, so we cannot guarantee absolute security.
You are responsible for maintaining the security of your account and for all activities that occur under the account. You must be at least 18 years old to use our services, or have parental consent if between 13-17 years old.
All fees are exclusive of taxes, which we will charge as applicable. You agree to pay all fees and taxes. Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan.
You may cancel your account at any time. Cancellation will result in the deactivation or deletion of your account. For annual plans, we offer prorated refunds for unused months if canceled within the first 30 days.
You agree not to use the service to post inappropriate content, harass other users, or violate any applicable laws. We reserve the right to terminate accounts that violate these terms.